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Buyer Beware

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I thought Joe Consumer should be aware of this situation. On October 19, 2005, I purchased an Arctic Cat 4-wheeler from Phillips Arctic Cat. I also purchased an After Care warrenty from Phillips. See, Arctic Cat covered that bike for 2 years then I purchased and additional 3 years of coverage from After Care for a total of 5 years. During those 5 years I have been an advocate for Phillips Arctic Cat. I have one, my brother has one, and just recently, my father purchased one. I have seen Phillips bend the rules to fix other peoples 4 wheelers, including replacing motors, transmissions, axles, etc for bikes that were obviously being abused. You name it, he fixed it under warrenty. Seemed great. I figured I should have no problems getting mine fixed if I had a problem becouse I don't abuse mine. Well, in October of 2007 I began to hear a loud 'POP' when I would turn hard to the right. So, I brought my bike to Phillips. After having the bike for 2 weeks, they said it was fixed. When I picked up the bike and went to load it in the trailer, I heard the same loud 'POP.' I told Phillip that the noise was still there. I was informed that neither him or his mechanic Nick could ever get the bike to make the 'POP' sound. He told me that they checked everything so whatever it was 'it's not major.' He then told me to ride it anyway, so I did. I drove the bike straight to my hunting camp and when I unloaded it it POPed so loud that a friend of mine INSIDE the camp came out and asked what that noise was. Now moving forward to September 22, 2010. I began noticing that my bike was becoming hard to steer, and the rearend sounded noisey. So, I brought it to Phillip. My warrenty was still good until October 19. After a week of having the bike I heard nothing, so I called. They were waiting on warrenty approval. Two weeks, no call. Three weeks, no call. On October 19, the day the warrenty expired, I called Phillips again becouse they had never, not once, called me and sure enough, they said they had heard from the warrenty company and my claim was denied due to normal wear and tear from high milage, 3000 miles. Thats an average of 50 miles a month. The repair was going to cost $580. I told him to fix it regardless. I had to have the bike. Another week goes by without any call from Phillips, so I called again on Friday November 29. Sure enough the bike was ready. I spoke with Phillip and asked what the final cost would be and I was told $580.58. When I went to pick up the bike, the final tally was different. Theysaid they were looking at the wrong ticket. My cost was $650. I was charged 318.25 in labor charges. I wasn't pleased and to be honest, I really don't feel that Phillips was concerned. If you sell me a 5 year warrenty, I expect 5 years of warrenty. I don't feel that he gave any extra effort to try to get my repairs covered by warrenty. Not once in the nearly 6 weeks that they had my bike did they ever try to contact me, and they charged me full price for labor charges which they obviously had control over and could have helped with. Needless to say, my days of dealing with Phillips Arctic Cat are over. They are nice people, but I am not going to pay somebody to treat me like I am insignificant. In five years I brought my bike in twice and I got the run around both times. Don't get me wrong, I really like my 4 wheeler. I would reccomend Arctic Cat and am very likely to by another Arctic Cat, but it won't be from Phillip's.
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honda
buy a honda atv and you don't need a warranty.
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artic cat dealers
That sounds like all of the artic cat dealers. I had the same trouble with other artic cat dealers. With that 'Cat care warranty' like they say more like no care program. Its like they hate the warranty are you tell them you have warranty and they will tell you every time that the warranty is over i dont care if the bike is a day old.i know many people that had trouble with them and sold there bikes.
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Arctic cat
My grandpa bought 2 arctic cat 250 2wd from ATV Zone in roseland 4 years ago. The first day the were off the trailer, both went back on with 1 hour due to the transmission. These thing have been the biggest piece of $h!t ever bought. One of them has been to the shop 13 times and the other 11 times, about 6 or 7 times it has been transmission problem, other times they dont run or wont start. I have seen cheap chinese bikes work better than these pieces of crap. He always say he should of bought honda, only reason he bought these is because arctic cat was the only bike that came a 3 year warranty (guess now we know why). Anyways after dealing whith this junk for so long and too many headaches they have been sitting in his shed for the last 2 years rotting because they are not worth the time dealing with, thats right only used both for 2 years. Do yourself a favor SAY AWAY FROM ARCTIC CRAP!!! Buy a Honda, and if you must than buy Yamaha, but just DO NOT buy an ARCTIC TRASH! I'm just sayin!
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well
After 20 years in the automobile business, your first RED FLAG WAS WHEN YOU SAW THEM 'BENDING THE RULES' TO HELP PEOPLE WHO HAD OBVIOUSLY ABUSED THEIR BIKES! When they 'BEND THE RULES TO COVER A REPAIR', they are committing insurance fraud with the extended warranty company. If you enjoy doing business with FELONS, do business with dealers who 'BEND THE RULES'. You get what you pay for.
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let me add more
In addition, any dealer of any product that 'bends the rules' to get abuse damage covered by the extended warranty is not looking out for the customer, he is padding his bottom line by defrauding the insurance company who issued the ext warranty policy. So, do business with a thief at your own risk. Warranty fraud is theft.
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