The other side of the story
July 21, 2011 at 8:26pm
Well, this is going to be long but at this point it seems like long is what is required. This thing has gotten to where it is a monster of it's own. Like someone here quoted, there are usually two or three stories to every event. I will give you a play by play and be done with it. You cannot please everyone and it is time to move on.
Gary Donavon came to me a few weeks ago and wanted to fish he and his wife. He did not want to pay the $450.00 minimum charge that I charge for a charter by himself. He asked if I could help put more people on the boat to lower the price by $63 dollars a person. I did not have time to deal with a walk on trip this time of the year so I referred him to this site. He ended up finding another couple to split the trip with him and he confirmed the trip.
Gary had a 4 person trip booked for Wed. the 13th. Don works with me and runs my boat,he has authority to offer any remedies that need to be offered. I am generally available to run when needed and especially the offshore trips but Don was booked for this one. A couple of days before this trip, I blew an engine on the offshore boat. I was dedicated to getting that offshore boat repaired and ready to run for the 15th.
Don tweaked his back and had to go get an injection. On Tuesday the 12th, sometime mid afternoon, I talked with Gary and informed him of the situation. I offered a few remedies. We could push the trip to Thursday as we were open, I could find someone else to run them or he could accept the late departure. Gary responded immediately that he could not push it to the next day because his walk-ons could not do so. He would not answer about the late departure or the referral until after he met with and had dinner with the couple that he had partnered with.
In the mean time I placed calls to other services just in case Gary decided that he wanted to run with someone else. Later that evening, the call came that he would accept the late departure. Now that Mr. Crochet (the walk-on side of this trip) has posted here and I have been able to get in touch with him, I am informed that he was never given the option of taking another boat.
It was a tough day. The report That I have was that it was stick and move because of the storms in the area. The catch was small compared to what we are used to. Don fished until the weather ran him in in the afternoon. The crew had to retreat to my house and hide under it to clean fish due to the sideways rain. Don cleaned the fish and not a word was said. The crew paid the agreed upon fee and Gary offered a small tip, without any discussion about displeasure.
It was not until Monday the 18th that Gary sent me an email to complain about the trip. He complained bitterly about the fact that they left late and that the catch was light. It is on us that the catch was light because we are suppose to be fish GODS and will accept that.
I responded immediately upon receiving Gary's email but apparently after hearing from Mr. Crochet (the other half of this trip) Gary did not share my response with them and Mr. Crochet informed me that Gary never informed him that I had offered to give the trip away instead of taking a late departure.
Even though I received the bitter email from Gary, threatening this post, I still asked Mr. Donovan what it would take to make him happy. He never responded. Apparently he never shared the response with the other half of his crew and never had any intention of trying to work things out. Instead Mr. Donovan decided to go on a public web site and bash us as hard as he could.
As a result, Mr. Crochet is certainly welcome to a comped trip if he feels like he was shorted. Mr. Donovan, well after this, would he really want to spend 6 to 8 hours on a boat with me pointing out his short comings?
Reviews are warranted and are a good thing for business overall but they should be accurate. We occasionally screw up and we usually make it good. When all of the cards are laid on the table reviews can be a good thing.
Now you have the other side of the story. We had some difficulties with this trip, we offered remedies ahead of time and did not hear of a complaint for almost a week and the response fell on a deaf ear.
drew-B, I could not agree with your post more. It reminds me of a guy I used to know who would go in uniform to Burger King even on his off days just to see if they would comp the meal.
Time to move on, there are fish to kill and we will be there to do our share. .......