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Louisiana Outdoors in Pearl River/Mathews Bows - Best Customer Support

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Not sure what happened to my first post...
I just want to share a story about an unfortunate event that no archer wants to happen, but Brad at La Outdoors made it right!

I arrive yesterday to pick up my new bow (Mathews Chill) from Brad. As we were paper tuning, about the 10th shot or so out of my new bow, my release prematurely opened about mid draw! The bow went flying out of my hand and fell to the concrete floor! Both cams and one of the limbs were damaged! I was devastated! Brad assured me he would make it right! Even though it was my fault, Brad mentioned he would call Mathews and give them the honest story to see if they would warranty any of it. I did not have high hopes, so I figured I'd have to find a way to pay for the repairs.

Well after a sleepless night, I received a call from Brad as promised just now! He said he spoke to his Mathews rep and Mathews is going to warranty the repairs! La Outdoors and Mathews Bows truly have the best customer support in the world! I do not know of another manufacturer or bow shop that would go to such great lengths for their customers!

Brad and Mathews have just gained a customer for life! Please stop by Louisiana Outdoors in Pearl River and talk to Brad! Tell him Bryan J (the guy that dropped the brand new Chill) sent you!
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bow
Dang, that's a great story. Brad and Mathews sound like great people to deal with. Lesson 1- put that little strap around your wrist. Lesson 2- Grip-thumb-ya nose.
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Agreed
Yep my wrist strap did not come in yet. After 13 years of bow hunting I should have known better, but I have never had my release open early before. The strap might have helped but no guarantees. Not sure what lesson 2 is/means. Thanks for the tips.
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grip thumb
Oh OK. I thought you might have been new to archery. Grip-thumb-ya nose is a saying I use to teach new archery shooters to shoot consistantly. It reminds them to 1. Grip the bow properly using the palm and not a death grip. 2. To put their thumb into the pocket behind their ear. 3. To have the string touch the tip of the nose. By teaching that saying, they have a better chance of a consistant shot each time. It has nothing to do with dropping your bow, but like I said, I thought you might be new to the sport.
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Great Tip
Never too experienced to learn. Thanks thats a great way to remember! Although, the wrong way to grip, the death grip may have helped in this case! Oh well, you live you learn.
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Thanks Bryan
Thanks Bryan

Thanks Bryan, I got it all back together as good as new today, and put it through paper shooting a bullet hole! I can honestly say that Mathews has by far the best customer and shop service and support of ANY vendor I deal with! And by the way, I can tell the rest of you Bryan is no beginner. He's one of the more experienced shooters I've had come in here. Just a crappy incident with a faulty release. Glad we got it back to new though!
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