Thanks for the recommendation!\r\n\r\nI?m in the Baton Rouge area. \r\n\r\nThe last time I had it worked on was down around the Des Allemand area so I don?t mind traveling a bit. I won?t be bring it back there though. They damaged my boat and carpet while it was there for repair plus three years later I?m looking to repair the same motor again.

Fuel pumps and screws are rock solid. So is everything else under the cowl. Pretty sure it’s something inside the motor. Still needing recommendations for reliable mechanic. Thanks! Brad

I don’t remember them being loose when I looked the motor over but will certainly check them closely. Thanks for the input! Brad

I thought classified ads were NOT allowed in the Reports forum???

This one popped up on me this morning.

No sir, the club is in West Feliciana Parish. One of the ads was titled 'Looking for a place to hunt' and I think the other was titled 'Members Needed' or something similiar. Not sure at this time. Again one was listed under 'Louisiana' and the other was under 'Baton Rouge'.

Both of them read 'Small hunting club in West Feliciana needs a few members. Call Darryl at (phone number)'. I can find an old ad from a few years ago but not the ones for this hunting season.

I guess it's not that big of a deal as I don't need them anymore but that does explain why no one responded to the ads I put on here. Out of twenty phone calls not one person was from this site. Apparently no one saw them but me and whichever person deleted them.

Yes sir, they were posted in the classified ad section under Hunting Clubs. Both ads read the same but if I remember they were in two different areas of the state. One was in the 'Louisiana' area and the other was posted under 'Baton Rouge'.

Both were ads stating we had a few openings in our hunting club and were looking for members.

Thanks!
Brad

Thanks Mr. Admin, for your response and in clearing this up somewhat. Hopefully, we've all learned a little bit from all of this.

Brad

I meant to also include my thanks for what you were going to post. It was beginning to look like I was getting outnumbered by Captain Jack's friends. Nothing wrong with that kind of support and it lets you know that there are many good things about his business. I do think that some were just missing the true issue here.

As a business owner you need to figure out how to get me to come there and then get as much of my money as you can. Then you need to make me want to come back and to tell my friends what a great place it is. You do all of that in a lot of ways but mainly by providing as many services as you can. That would be the bait, groceries, ice, place to stay, etc. Some will say the most important service of these many services is CUSTOMER SERVICE!!! Actually ought to be CUSTOMER SERVICES as customer service is really more than one thing. It is ALL things. I cannot say that loud enough. A smile, hello, ready to help when needed, the ice, the bait...all of it. If I had a customer who came in with a flat tire on a trailer and didn't have a jack for whatever reason, not only would I find a jack for that customer but one of my young employees would be out there changing the tire for them.

Give the customer what they want and need and they'll be back. Go above and beyond the call of duty and they'll never go anywhere else. I don't just provide services to customers I provide CUSTOMER SERVICES. You'll get stuff from me that you'll definitely NOT get from my competitors. The goal should be that I will do everything I can possibly do to make this the most enjoyable experience my customers ever have.

Sure, there are problems that come up now and then. Comes with the territory so to speak. Having policies and procedures in place will help tremendously. The true measure of a business and owner is how these problems are handled...at the moment and then later on with the follow-up. Getting a backup system in place so when it happens again there is no problem, retraining employees, free launch next trip, apologies (a must-do) are examples of what I mean.

Sounds like to me that Captain Jack is on top of things as he seemed to be addressing the issue in the closed post. I've heard mostly nothing but good things about Sweetwater and while I am mostly a freshwater type of guy (mostly the Atchafalaya Basin) if I were to make a trip down there that's where I would probably go.

Thanks again,
Brad

Yes sir, Mr. Beast. If you look at that post up to the left of where the members's picture goes you'll see a little lock icon which means 'that's all folks.'

The question is what did we do to get the closure? I'm pretty sure I know but if I voice 'my opinion' it may result in another closure...or worse. The only way to truly know would be for the closer to say. Kind of doubt that's going to happen though. At least the ***** part.

It's impossible to learn from your mistakes if you are not shown the error of your ways in some form or fashion.

Have a great one!

Brad

Because they locked it. Who knows why as that's rarely explained. When it comes to opinions/comments about sponsors...well you've been here long enough to know about that right?

That's about a 'dumm' post. Makes no difference how much money he had on him. That business failed to provide a service that they advertise and then compounded that by threatening and insulting him. It's obvious that you are not a business owner, and if you are, it's probably a failing business.

You can be the best business in the world but when you give bad service to just one customer it can have a profound effect on said business. Word-of-mouth is a very powerful thing and can have a positive or negative effect on a business. Many businesses have failed because of it and many owners didn't even have a clue as to why. Many businesses have also succeeded because of it. Human nature is such that you can give the best service ever and that's not remembered as easily as the one time you get bad service. People always remember the bad things, rarely the good.

I'm sure that Captain Jack and his crew normally give outstanding service. This is reflected in the many very positive posts on this forum. As far as the OP bashing the business that's a crock of crap. If the OP doesn't make a complaint in some form or the other how is Captain Jack know when something in his business needs tweaking? Most businesses solicit and want feedback no matter how good or bad so they can have an idea on how there business is perceived. Most businesses have a comment card that you can fill out or you can go on most websites and leave feedback.

A great business (really any business) needs to know from their customers how they are not only doing but also how they are perceived. Remember that in these days perception is reality. Sometimes one and the same and sometimes not.

Brad

I don't know why some of you are bashing the OP. It doesn't matter what the business is or who owns it, that was poor customer service. At least in my book and my book is a best seller. Any business owner knows (or should know) that the success and livelihood of their business depends solely on the customers who spend their money there. Especially customers who come back again and again. If it were me I'd have bent over backwards and do whatever it took to satisfy that customer regardless if he/she were right or wrong. It was certainly not the fault of the business or the customer that the card machine was not working but the customer should have not been penalized.

Good customer service is hard to come by these days. As a customer, I have high expectations regarding customer service and f I get what I consider poor service I usually will not return to that business. My money is hard-earned and I will not spend it at a place where my business is not appreciated. A lot of businesseas do not have a clue on what customer service means. I'm sure some of you remember the old saying that 'the customer is always right? Of course there are exceptions to every rule so in reality maybe that ought to be 'the customer is mostly always right? In other words, even when dealing with idiots, the customer should be given the old benefit of the doubt so to speak.

When in doubt, 'Customer's First' is a good motto. I'm sure that some of you will disagree with me so have at it. Sounds like to me that the owner of this business has a handle on things and hopefully this will be handled differently if this situation comes up again.

Time to regroup, retrain, and retry. Nothing that a little training won't take care of and hopefully this will be a lesson learned for that young employee.

Brad

You can try Landry's outboards in Des Allemands, LA. (985) 758-7948. Located on HWY 90 E. http://www.landrysmotors.com

I would like to say thanks for your comments. There is usually indeed two sides to every story. One problem is that this happens more often than not (breaking in line that is). Not sure what you mean by the line not being In the usual place though. If the line does not go back across the levee it usually stretches back into the parking lot on the right side as you enter. Maybe there were not that many in line and can't say as I wasn't there. I do believe you when you say it was an honest mistake. Sounds Ike the guy that got angry may have overreacted. After all, it was supposed to be a pleasure trip and sounds like it wasn't much pleasure for all those involved. Been there, done that. Thanks again for explaining your (or his) side of the story. Now at the risk of getting myself in deeper water, I am wondering what happened to my comments on the original post concerning the ramp. Didn't think it was offensive but seems it as deleted with most of the other comments. Now, I was gone from here for a few days and maybe missed the explanation but I searched and couldn't find anything. I certainly didn't receive an email or anything regarding the deletion or anything. Again just wondering? Thanks ladyfisherman and have a great fishing trip next time. Brad

We have a camp somewhat northeast of the north end of Grand Lake. It's about a 12 mile ride from the Pigeon landing to the camp. I went back there a few weeks ago to check on things and there were more deer tracks in the front yard of the camp than I have ever seen before. There was hardly a piece of ground that was not trampled.

We had about 8 feet of water in the camp so certainly the deer were driven off but I think they returned back to the area pretty quickly.

All filter/seperator manufacturers recommend that it be install between the filter and the motor.

Also my motor manufacturer recommended the same. I looked it up when I installed mine a few years ago.

Having said that, it's still your motor so do what you like.

I spent last weekend at Lake St. John. It was my first time there.

The lake is beautiful with lots of cypress trees and of course, there are plenty of docks and other structure to fish.

Although I had received several great fishing repots about St. John, the fishing really sucked last weekend. The wind was horrible...all day, every day. We didn't get to fish all that much bacause of the wind and when we did the fish just wouldn't bite.

Having said all that, it still was a fun trip even if the fish weren't biting much.

I do not know anything about Lake Concordia and places to stay there but we stayed at Neely's Spokane Resort right on Lake St. John. It's an older place mostly with four newer cabins to go along with the older ones and the people who run the place are really nice. Their website is at http://www.neelyspokaneresort.com/.

Hope this helps!

Brad

I suppose it is a little of both. Lots of people probably leave them alone, while maybe pointing them out or something. Others probably make fools out of themselves chasing after and bugging them for autographs and such.

Me? I mostly just blow the horn when I pass by Junior's place. That's about all the bothering I do.

If it is just a little bit and it's coming out of the exhaust then that is fairly normal.